Refund and return policy

1. Introduction

This Refund and Return Policy outlines the terms under which customers may return products and request refunds for purchases made on Bricovex.com.

By placing an order, customers agree to this policy.

2. Right of withdrawal

In accordance with applicable consumer protection laws, customers have the right to withdraw from their purchase within 14 days from the date of delivery without providing any reason.

To exercise this right, customers must contact the seller at:
info@bricovex.com

The withdrawal request must include:

• order number
• customer name
• details of the product(s) to be returned

3. Return conditions

To be eligible for a return, products must:

• be unused and in original condition
• be returned in original packaging
• include all accessories and documentation
• not show signs of wear, damage, or alteration

The seller reserves the right to refuse returns that do not meet these conditions.

4. Return process

Once the withdrawal request is approved, customers will receive instructions for returning the product.

Customers are responsible for:

• properly packaging the item
• arranging shipment back to the seller
• ensuring the item is returned safely

The seller is not responsible for lost or damaged returns during transit.

5. Return shipping costs

Unless otherwise required by law:

• return shipping costs are borne by the customer

In case of defective or incorrect items, return costs may be covered by the seller.

6. Inspection of returned items

All returned products will be inspected upon receipt.

If the product meets the return conditions, the refund will be processed.
If not, the return may be rejected.

7. Refunds

Once the return is approved, refunds will:

• be issued using the original payment method
• be processed within a reasonable timeframe

The exact timing may depend on the payment provider.

8. Non-refundable items

The following items may not be eligible for return or refund:

• used or damaged products
• products without original packaging
• items altered after delivery
• products excluded by applicable law

9. Damaged or defective products

If a product arrives damaged or defective, customers must contact the seller as soon as possible.

Customers may be asked to provide:

• photos of the damage
• description of the issue

The seller will offer an appropriate solution, which may include:

• replacement
• refund

10. Incorrect items

If a customer receives the wrong item, they must notify the seller promptly.

The seller will arrange:

• return of the incorrect item
• shipment of the correct product

11. Partial refunds

Partial refunds may be granted in cases such as:

• returned items not in original condition
• items damaged by the customer
• missing parts or accessories

12. Exchanges

Exchanges are subject to product availability.

Customers may request a replacement item by contacting the seller.

13. Late or missing refunds

If a refund has not been received:

• check your bank account
• contact your payment provider
• wait for processing time

If the issue persists, contact:
info@bricovex.com

14. Cancellations

Orders may be canceled before they are shipped.

Once shipped, the order cannot be canceled but may be returned following this policy.

15. Legal compliance

This policy complies with applicable consumer protection laws in the European Union.

16. Contact information

For any questions regarding returns or refunds:

IMPRESA DIGITALE S.R.L.
Via Campanello 22
81030 Teverola (CE), Italy
VAT Number: IT04942670615
Email: info@bricovex.com