Warranty and replacement

1. Introduction

This section outlines the warranty conditions and replacement procedures for products purchased on Bricovex.com.

We are committed to providing quality products and ensuring that any issues are handled fairly and efficiently.

2. Legal warranty

All products sold on the website are covered by the legal warranty of conformity, in accordance with applicable consumer protection laws.

The warranty applies to defects that:

  • existed at the time of delivery
  • become apparent within the legally established period

3. Warranty coverage

The warranty covers:

  • manufacturing defects
  • faulty or non-functioning products
  • products not matching their description
  • items that do not perform as expected under normal use

4. Warranty period

The duration of the warranty depends on applicable law.

Where required by law, consumers are entitled to a minimum legal warranty period.

5. Exclusions from warranty

The warranty does not apply in cases of:

  • improper use or misuse
  • normal wear and tear
  • accidental damage
  • unauthorized modifications or repairs
  • failure to follow product instructions

6. Reporting a defect

Customers must report any defect as soon as possible after discovering it.

Requests should be sent to:

📧 info@bricovex.com

The request must include:

  • order number
  • product details
  • description of the issue
  • photos or videos as evidence

7. Verification process

Once a claim is received:

  1. the issue will be reviewed
  2. additional information may be requested
  3. the product may need to be returned for inspection

The seller reserves the right to assess whether the issue is covered by warranty.

8. Replacement process

If the claim is accepted, the seller may offer:

  • replacement of the product
  • repair (if applicable)
  • refund if replacement is not available

Replacement items are subject to availability.

9. Return requirements for warranty claims

If a return is required:

  • the product must be properly packaged
  • all accessories must be included
  • items must be returned within the specified timeframe

Failure to meet these conditions may result in rejection of the claim.

10. Shipping costs for warranty claims

If the claim is valid:

  • return and replacement shipping costs may be covered by the seller

If the claim is not valid:

  • the customer may be responsible for shipping costs

11. Replacement timing

Replacement or resolution will be processed within a reasonable timeframe after:

  • verification of the defect
  • receipt of the returned product (if required)

12. Limitation of liability

The seller shall not be liable for:

  • indirect or consequential damages
  • loss of use
  • loss of profit

to the extent permitted by law.

13. Additional rights

This warranty does not limit any statutory rights available to consumers under applicable law.

14. Contact information

For warranty claims and replacement requests:

IMPRESA DIGITALE S.R.L.
Via Campanello 22
81030 Teverola (CE), Italy
Email: info@bricovex.com